Terms and Conditions
of the commercial company gobamboo s.r.o.
with registered office at Hviezdoslavova 2991/72, 94360 Nána
Company ID (IČO): 52562361VAT ID: SK2121068499 pursuant to Section 4
registered in the Commercial Register of the District Court Nitra, Section: Sro, File No. 48972/N
for the sale of products and services via the online store located at the internet address www.gobamboo.sk
1. Introductory Provisions
1.1. These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”) of the commercial company gobamboo s.r.o., with registered office at Hviezdoslavova 2991/72, 94360 Nána, Company ID: 52562361, registered in the Commercial Register of the District Court Nitra, Section: Sro, File No. 48972/N (hereinafter referred to as the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store.
The online store is operated by the Seller on the website located at www.gobamboo.sk (hereinafter referred to as the “Website”), through the web interface of the online store (hereinafter referred to as the “Store Web Interface”).1.2. These Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting in the course of their business activity or independent professional practice.
1.3. Provisions deviating from these Terms and Conditions may be agreed in the Purchase Contract. Such deviating agreements shall take precedence over the provisions of these Terms and Conditions.
1.4. The Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the Slovak language. The Purchase Contract may be concluded in the Slovak language.
1.5. The Seller may amend or supplement the wording of the Terms and Conditions. This shall not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.
2. User Account
2.1. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From this user interface, the Buyer may order goods (hereinafter referred to as the “User Account”). If the Store Web Interface allows it, the Buyer may also order goods without registration directly via the Store Web Interface.
2.2. When registering on the Website and ordering goods, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update the data stated in the User Account whenever it changes. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller.
2.3. Access to the User Account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding information necessary to access their User Account.
2.4. The Buyer is not entitled to allow third parties to use their User Account.
2.5. The Seller may cancel the User Account, in particular if the Buyer has not used it for more than two (2) years or if the Buyer breaches their obligations arising from the Purchase Contract (including these Terms and Conditions).
2.6. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to necessary maintenance of the Seller’s or third parties’ hardware and software.
3. Conclusion of the Purchase Contract
3.1. All presentation of goods placed on the Store Web Interface is for informational purposes only, and the Seller is not obliged to conclude a Purchase Contract regarding such goods. Section 1732(2) of the Civil Code shall not apply.
3.2. The Store Web Interface contains information about the goods, including prices of individual types of goods and costs for returning goods where such goods cannot be returned by standard postal means due to their nature. Prices are stated including value added tax and all related fees. Prices remain valid for the period during which they are displayed on the Store Web Interface. This does not limit the Seller’s ability to conclude a Purchase Contract under individually agreed conditions.
3.3. The Store Web Interface also contains information on the costs associated with packaging and delivery of goods. Such information applies exclusively to deliveries within the territory of the Slovak Republic.
3.4. To order goods, the Buyer completes an order form in the Store Web Interface. The order form contains in particular information about:
– the ordered goods (the Buyer places the goods into the electronic shopping cart),
– methods of payment of the purchase price and the requested delivery method of goods and services,
– information on costs associated with delivery (hereinafter collectively referred to as the “Order”).3.5. Before submitting the Order to the Seller, the Buyer is allowed to review and change the data entered in the Order, including correcting errors made when entering data. The Buyer submits the Order by clicking the “Order with obligation to pay” button. The data stated in the Order are considered correct by the Seller. The Seller shall promptly confirm receipt of the Order to the Buyer by email sent to the Buyer’s email address stated in the User Account or in the Order.
3.6. The Seller is entitled, depending on the nature of the Order (quantity of goods, amount of the purchase price, estimated delivery costs), to request additional confirmation of the Order from the Buyer (e.g. in writing or by phone).
3.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the accepted Order (acceptance) sent by the Seller to the Buyer by email.
3.8. The Buyer agrees to the use of means of distance communication when concluding the Purchase Contract. Any costs incurred by the Buyer when using distance communication means (internet connection costs, telephone call costs) shall be borne by the Buyer and shall not differ from the basic rate.
4. Price of Goods and Payment Terms
4.1. The Buyer may pay the price of goods and any costs associated with delivery as follows:
– in cash at the Seller’s premises at Hviezdoslavova 2991/72, 94360 Nána;
– by bank transfer to the Seller’s account No. SK23 1100 0000 0029 4007 4164 held with Tatra banka a.s.;
– by bank transfer to the Seller’s account No. SK32 0900 0000 0051 6370 8970 held with Slovenská sporiteľňa a.s.;
– by payment card via the Shoptet Pay payment system.4.2. Together with the purchase price, the Buyer is obliged to pay the agreed costs of packaging and delivery. Unless expressly stated otherwise, such costs are also deemed to be part of the purchase price.
4.3. In the case of cash payment or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within fifteen (15) days of concluding the Purchase Contract.
4.4. In the case of cashless payment, the Buyer is obliged to pay the purchase price together with the variable symbol. The obligation is fulfilled when the relevant amount is credited to the Seller’s account.
4.5. The Seller is entitled, especially if the Buyer fails to additionally confirm the Order, to require payment of the full purchase price before dispatching the goods.
4.6. Any discounts on the price of goods granted by the Seller cannot be combined.
4.7. If required by law or customary practice, the Seller shall issue a tax document (invoice). The Seller is a VAT payer. The invoice shall be issued after payment and sent electronically to the Buyer’s email address.
4.8. Pursuant to applicable legislation on revenue registration, the Seller is obliged to issue an invoice and register the received revenue online with the tax authority; in the event of a technical failure, no later than within 48 hours.
5. Withdrawal from the Purchase Contract
5.1. The Buyer acknowledges that pursuant to Section 1837 of the Civil Code, withdrawal is not possible, inter alia, for goods made to the Buyer’s specifications, perishable goods, goods irreversibly mixed with other goods, goods in sealed packaging removed for hygiene reasons, or audio/video recordings or software with damaged original packaging.
5.2. Unless one of the cases specified above applies, the Buyer has the right to withdraw from the Purchase Contract within fourteen (14) days of receipt of the goods. Withdrawal must be sent to the Seller within this period. The Buyer may use the sample withdrawal form provided by the Seller. Withdrawal may be sent, among others, to info@gobamboo.sk.
5.3. In the event of withdrawal, the Purchase Contract is cancelled from the beginning. The goods must be returned within fourteen (14) days. The Buyer bears the costs of returning the goods.
5.4. The Seller shall refund all payments received within fourteen (14) days of withdrawal, using the same payment method. The Seller is not obliged to refund payments before the goods are returned or the Buyer proves dispatch.
5.5. The Seller is entitled to offset claims for damage against the Buyer’s claim for refund.
5.6. The Seller may also withdraw from the Purchase Contract at any time before the Buyer takes delivery of the goods.
5.7. If a gift is provided together with the goods, the gift agreement is concluded with a resolutive condition; upon withdrawal, the gift must also be returned.
5.8. Withdrawal forms are available in Word and PDF format.
6. Transport and Delivery
6.1. If the method of transport is agreed at the Buyer’s request, the Buyer bears the risk and any additional costs.
6.2. If the Seller is obliged to deliver goods to a place specified by the Buyer, the Buyer is obliged to take delivery.
6.3. If delivery must be repeated or carried out differently due to reasons on the Buyer’s side, the Buyer bears the associated costs.
6.4. Upon receipt of goods from the carrier, the Buyer must inspect the packaging and report any defects immediately.
6.5. Further rights and obligations may be governed by special delivery conditions.
7. Rights Arising from Defective Performance
7.1. Rights and obligations are governed by applicable legislation, in particular the relevant provisions of the Civil Code and consumer protection laws.
7.2. The Seller is liable for the goods being free from defects upon receipt.
7.3. These provisions do not apply to discounted goods due to defects, normal wear and tear, or used goods.
7.4. If a defect appears within six months, the goods are deemed defective upon receipt. The warranty period is twenty-four (24) months.
7.5. Claims must be asserted with the Seller.
7.6. Further details may be governed by the Seller’s complaints procedure.
8. Other Rights and Obligations
8.1. Ownership of the goods passes to the Buyer upon full payment.
8.2. The Seller is not bound by any codes of conduct.
8.3. Consumer complaints are handled via info@gobamboo.sk.
8.4. The competent authority for out-of-court dispute resolution is the Slovak Trade Inspection.
8.5. The European Consumer Centre Slovakia acts as a contact point under EU Regulation No. 524/2013.
8.6. The Seller is authorised to sell goods based on a trade licence.
8.7. The Buyer assumes the risk of change of circumstances.
9. Personal Data Protection
9.1. Personal data protection is provided in accordance with applicable legislation.
9.2.–9.9. The Buyer consents to the processing of personal data for contractual and marketing purposes, confirms their accuracy, and has the right to request explanations, corrections, or information regarding processing.
10. Sending Commercial Communications and Cookies
10.1. The Buyer agrees to receive commercial communications.
10.2. The Buyer agrees to the use of cookies and may withdraw consent at any time.
11. Delivery
11.1. The Seller selects the most suitable carrier or uses its own vehicles.
11.2. Delivery prices depend on weight and size.
11.3. Free delivery for orders over 300 € within Slovakia. Cash on delivery fee: 1 €.
12. Final Provisions
12.1. Slovak law shall apply.
12.2. Mandatory consumer protection provisions remain unaffected.
12.3. Invalid provisions shall be replaced by valid ones with similar meaning.
12.4. The Purchase Contract is archived electronically and is not publicly accessible.
12.5. A sample withdrawal form forms an annex to these Terms and Conditions.
12.6. Seller’s contact details:
Hviezdoslavova 2991/72, 94360 Nána
Email: info@gobamboo.sk
Phone: +421 944 111 609In Nána, on 02 October 2025